Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or U.S. public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 5–10 Business Days

Canada: 6–12 Business Days

United Kingdom: 5–10 Business Days

Australia & New Zealand: 7–14 Business Days

Europe: 5–12 Business Days

Rest of the World: 7–15 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, HFLEX may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available.

Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

  • Severe weather
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Holidays
  • Other circumstances beyond our control

HFLEX is not responsible for shipping delays caused by third-party carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

HFLEX is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately at hflex.contact@gmail.com.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, HFLEX cannot guarantee reimbursement for lost or stolen packages.

If your package appears to be lost during transit, please contact us and we will gladly assist you in opening an investigation with the carrier.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping packaging
  • Photos of the shipping label

Our support team will review your claim and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

HFLEX

Website: hflex.com

Email: hflex.contact@gmail.com