Refund Policy

Last Updated: July 2026

At HFLEX, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and components.
• Be free from signs of wear, damage, or misuse.

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for returns:

• Used or damaged products (unless received defective).
• Products damaged due to improper use.
• Gift cards.
• Final sale or clearance items (if applicable).

How to Start a Return

To request a return, please contact us at:

Email: hflex.contact@gmail.com

Please include:

• Your order number.
• The reason for your return.
• Photos of the item if it is defective, damaged, or incorrect.

Our team will review your request and provide return instructions if your return is approved.

Please do not send your order back without contacting us first.

Return Shipping Costs

If the return is due to a defective product, shipping damage, or an error on our part, HFLEX will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses.

Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

• Photos of the item.
• Photos of the packaging.
• A photo of the shipping label.

We'll resolve the issue promptly by offering a replacement or a full refund where appropriate.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, your order may already be in processing or shipment and can no longer be cancelled.

Exchanges

We do not currently offer direct exchanges.

If you'd like a different item, simply return your eligible product and place a new order.

Contact Information

If you have any questions regarding this Refund Policy, please contact us:

HFLEX

Website: hflex.com

Email: hflex.contact@gmail.com